Shipping policy

Effective Date: 1 Jul 2025

Thank you for choosing Baby Amara! This Shipping & Returns Policy outlines how we handle deliveries, delays, returns, and more. Please read it carefully before placing your order.

1. Shipping Information

📦 Where We Ship

We currently ship to addresses within India only.

🚚 Processing Time

  • All orders are processed within 3 to 5 business days after order confirmation.
  • Orders are not shipped or delivered on Sundays or public holidays.

🚛 Delivery Time

  • Delivery usually takes 4 to 7 business days from the date of dispatch, depending on your location.
  • Delays may occur due to courier availability, weather, or other external factors beyond our control.

📦 Tracking Your Order

You will receive a shipment confirmation email or SMS with a tracking number once your order has been dispatched.

💬 Need Help?

If your package is delayed beyond 10 working days, please contact us with your order number, and we’ll coordinate with the shipping partner.

2. Returns & Replacements

🚫 No Returns or Refunds

Due to the hygienic and sensitive nature of baby care products, we do not accept returns or issue refunds once the order is delivered.

✅ Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Email us at care@babyamara.com with the following:

  • Order number
  • Clear photos of the product and outer packaging
  • Description of the issue

After verification, we will send a replacement at no extra cost. No refunds will be issued.

❌ Opened or Used Items

We do not accept returns for opened, used, or tampered products — even in cases of allergy or dissatisfaction — due to safety and hygiene standards.

3. Order Cancellations

  • You can cancel your order before it is shipped by contacting our support team immediately.
  • Once an order is shipped, it cannot be cancelled, returned, or refunded.

4. Contact Us

If you have questions about your order, shipping, or returns, feel free to contact us:

We’re here to support you and ensure a safe, worry-free shopping experience.